GQM: GC's Quality Management
Also in 2000, we defined the following seven key points of GQM in order to drive various efforts toward quality improvement throughout the company:
During each six-month period the president spends a total of about a month touring different departments and interviewing employees on the actual implementation of measures designed to achieve the policies and targets presented by the management, while also answering questions and requests raised by employees. At the end of each president's review session, which lasts from three to six hours, a review report describing the specific areas of improvement and issues to be addressed is prepared. These review reports are used to improve how we view things in a midterm run so that we can raise the standard of our PDCA cycle and thereby contribute to the promotion of GQM.
Fifty of the president's reviews were conducted in 2007.
KI Activity and CFT Activity
For each issue that is deemed urgent from the viewpoint of corporate management, a CFT (Cross-Functional Team) is formed to gather members with various kinds of experience and skills from multiple departments so that actions can be implemented based on a top-down approach. A number of these cross-functional teams are active throughout the organization, whereby a focused effort is made to resolve issues that affect the entire company.
Receiving the "Deming Application Prize"
GC received this coveted prize for its business activity, which is aimed at "becoming a company that improves quality throughout the organization and provides true health for people around the world," and is implemented through GQM to form the basis of the management approach.
Receiving the "Japan Quality Medal"
The Japan Quality Medal was established to commemorate the first International Conference on Quality Control (ICQC), which was held in Tokyo in October 1969. It is given to a company or business unit each year that has received the Deming Prize and applied TQM2 continuously for three years or more (including the year of conferment of the Deming Prize), and has thereby achieved a remarkable business result.
The reason for GC's winning this prize is as follows: "(GC) has steadily implemented its policy based on a Mid-Term Management Plan to achieve the 2010 VISION initiative, and has achieved steady outcomes in the running of the company through active promotion of excellent quality management efforts, such as the development of new technologies and products, the improvement of productivity under factory innovation programs, the establishment of an onsite quality-assurance system, the innovation of production management systems, the centralization of information using IT, human resource development based on a skills list, quality management, and environmental management."
*1 GC Dental Products, an affiliate of GC, received the Japan Quality Medal in 2006 as the twentieth winner of the award. In Europe in the same year, GC Europe received the "Committed to Excellence" prize from the EFQM (European Foundation for Quality Management).
*2 TQM (Total Quality Management). GC is implementing its own version of TQM called GQM.
Quality Assurance at GC
QA Certified Section Scheme
To provide an overview of the certification steps, each section receives an advanced preliminary evaluation and preliminary evaluation by the Quality Assurance Department, as well as a final evaluation by the president and the officer in charge, based on an evaluation check sheet specifying the relevant information regarding the issues addressed by the section. The section that has been certified is given a QA Certificate. Currently, we have 56 certified sections. Certified sections must receive an evaluation every two years in to renew the certification.
In 2007, various sections of our overseas plants were also certified.
Risk Analysis of Products and Gathering of Information from Markets
"ISO 9001" and "ISO 13485" Certification
Establishment of the "Quality Policy"
For people to live in happiness and health every day, it is important that they enjoy the food they eat.
To enjoy the food they eat, we must keep our teeth healthy. The products made by GC must continue, through their roles in dental medicine, to contribute to the dental health of people the world over.
It is our mission to provide better products. We will maintain and improve the effectiveness of our quality-management systems in order to deliver quality products that are not only safe to the human body but also demonstrate the intended effects.